Pyng Payments Pty Ltd

‍Pyng Pops – Terms of Use‍

Effective: 1 August 2026

1. About these terms

1.1 These terms govern your participation in Pyng Pops, the loyalty and rewards program operated by Pyng in connection with the Pyng Payments platform which is owned and operated by Pyng Payments Pty Ltd (ABN 29 675 190 888) (Pyng). By joining Pyng Pops, or by earning or using Pops, you agree tothese terms.

1.2 Pyng Pops is offered alongside, and is subject to, thePyng app terms of use and privacy policy. Where these terms conflict with thePyng app terms in relation to the loyalty program, these terms apply to theprogram.

1.3 We may need to refer to defined terms throughout."Pops" means the loyalty points issued under this program."Merchant" means a business that participates in Pyng."Transaction" means a payment you make through the Pyng app to aparticipating Merchant. Other terms are defined where they first appear.

2. Eligibility & joining

2.1 To join Pyng Pops you must have a valid Pyng account, beat least 16 years old, and reside in Australia. We may limit the program toparticular locations or Merchants, and may run it initially as a pilot in adefined area.

2.2 Membership is personal to you. You may hold only onePops balance, and you may not transfer, sell, or combine Pops with anotherperson except as expressly allowed in these terms.

2.3 We may refuse membership, or suspend or close amembership, where we reasonably believe there has been fraud, abuse, or a breach of these terms at our sole discretion.

3. Earning Pops

3.1 You earn Pops on eligible Transactions made through thePyng app at participating Merchants. The standard earn rate depends on your membership tier (see clause 4).

3.2 Pops are earned when a Transaction is completed(settled). If a Transaction is later reversed, refunded, or cancelled, we may deduct the Pops earned on it.

3.3 From time to time you may earn additional Pops throughbonus offers, challenges ("Pop Quests"), referrals, or otherpromotions. Additional terms for a specific offer will be made available withthat offer and form part of these terms.

3.4 Pops have no cash value except as a means of paymentwithin Pyng as described in clause 5. Pops are not money, not a financial product, not a deposit, and not redeemable for cash. You cannot withdraw Pops or transfer them out of Pyng.

3.5 We may set, vary, or cap earn rates, bonus offers, and promotional rewards, including offering different rates or offers to different members. Offers may be personalised and may be provided for a limited time or a limited number of members.

4. Membership tiers

4.1 Pyng Pops has two tiers: Pulse and Hyper. Your tier determines your standard earn rate. Current earn rates are shown in the app and may change from time to time.

4.2 New members may start on the Hyper tier. To remain on Hyper you must meet the qualifying activity we set (for example, a minimum number of Transactions in a calendar month). If you do not meet it, you move to Pulse. Qualifying criteria are shown in the app and may change.

4.3 We may add, remove, rename, or change tiers and their benefits, giving you reasonable notice of material adverse changes where required.

5. Using Pops to pay

5.1 Once your Pops balance reaches the minimum redemptionthreshold shown in the app (currently 200 Pops), you may choose to use Pops as a method of payment for a Transaction, in place of or alongside your linked payment method.

5.2 When you pay, you choose whether to apply Pops. If you do, Pops are converted to value at the rate shown in the app (currently 100 Pops = A$1.00) and applied to that Transaction. Pops may cover the whole amountor part of it, with any remainder paid by your linked payment method.

5.3 Using Pops may reduce your balance below the minimum threshold. If it does, you will need to earn enough Pops to reach the threshold again before you can next use Pops.

5.4 The value of Pops when used is fixed at the published conversion rate. You cannot use Pops except through the Pyng app at participating Merchants. Pops cannot be exchanged for cash.

6. Expiry of Pops

6.1 Pops do not have a fixed individual expiry date.However, to keep your Pops you must make at least one Transaction through Pyng during each calendar quarter (being the periods January–March, April–June,July–September, and October–December).

6.2 If you make no Transaction during a calendar quarter,your entire Pops balance will expire at the end of that quarter. We will try to give you advance notice before your balance is due to expire, but it is your responsibility to stay active.

6.3 Expired Pops cannot be reinstated except at our discretion. If your membership ends for any reason, any unused Pops are forfeited and have no value.

7. Referrals & promotions

7.1 If you refer a new member using your referral link orcode, you may earn referral rewards — for example, a fixed number of Pops whenthe person you refer completes their first Transaction, and further bonus Pops based on their activity for a limited period — as described in the offer at thetime. Referral rewards are subject to caps we set.

7.2 Referral rewards are earned only where the referral is genuine. We may withhold or reverse rewards obtained through fake accounts,self-referral, or other abuse.

7.3 Promotional offers (including Pop Quests, bonus Pops,and referral rewards) may have their own terms, eligibility, caps, and enddates, and may be changed or withdrawn. Where offer terms conflict with these general terms, the offer terms apply to that offer.

8. Changes to the program or these terms

8.1 We may change these terms, the program, earn rates,conversion rates, tiers, thresholds, expiry rules, and offers. We will publish the current terms in the app.

8.2 For changes that materially disadvantage you, we will give reasonable prior notice by a method we consider appropriate (for example,in-app notice), except where a change is required urgently for legal, security,or fraud-prevention reasons.

8.3 If you continue to participate after a change takes effect, you accept the changed terms. If you do not accept a change, you may stop using the program and close your membership.

9. Suspension, closure & forfeiture

9.1 We may suspend or close your membership, and cancel unused Pops, if we reasonably believe you have breached these terms, engaged in fraud or abuse, or misused the program, or where required by law.

9.2 You may close your membership at any time through theapp or by contacting us. On closure, unused Pops are forfeited.

9.3 If we close the program entirely, we will give reasonable notice and explain how any Pops may be used before the program ends.

10. Liability & consumer guarantees

10.1 Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded.

10.2 Subject to clause 10.1, and to the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability in connection with the program is limited to re-supplying the affected Pops.

10.3 We do not guarantee the program, the app, or any offer will always be available or error-free, and we are not responsible for Merchant goods or services, which are the responsibility of the Merchant.

11. Privacy & personalisation

11.1 We collect and use information about your Transactions and program activity to run Pyng Pops, including to calculate Pops, offer tiers and rewards, and personalise offers such as Pop Quests. We handle your information in accordance with the Pyng privacy policy.

11.2 We may use automated systems, including analysis ofyour activity and comparison with other members, to decide which offers to showyou and the rewards associated with them. Offers and rewards may differ between members.

12. General

12.1 These terms are governed by the laws of NSW, Australia,and you submit to the courts of that jurisdiction.

12.2 If any part of these terms is unenforceable, the rest continues to apply.

12.3 We may assign or transfer our rights and obligations under these terms, including on a sale or restructure of the program or business.

12.4 You can contact us about Pyng Pops at support@pyng.com.au.If you have a complaint, we follow the process in Pyng terms.

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